I'm new to the automotive industry, having only been working in it for 4 months. But what I've personally witnessed in that short time has shown me that the majority of Service Advisors are not doing their jobs properly. If you currently believe that you have advisors like this, there are a number of reasons that I'm going to cover in this post. I'm also going to provide solutions that will help you and your advisors change things for the better so they become high-performing employees and have a rewarding career. And also make your service department a lot more money! With that said, let's get started. Why Must We Address This Topic? Because if your advisors aren't performing well .... Your dealership's potential for profits is going to be negatively affected in a big way. Your customer satisfaction and retention is going to suffer. You're going to have highly unengaged service advisors and your turn over will be high. ...