Mike Allison Coaching

I'm new to the automotive industry, having only been working in it for 4 months.  But what I've personally witnessed in that short time has shown me that the majority of Service Advisors are not doing their jobs properly.   If you currently believe that you have advisors like this, there are a number of reasons that I'm going to cover in this post.  I'm also going to provide solutions that will help you and your advisors change things for the better so they  become high-performing employees and have a rewarding career. And also make your service department a lot more money! With that said, let's get started. Why Must We Address This Topic? Because if your advisors aren't performing well .... Your dealership's potential for profits is going to be negatively affected in a big way.  Your customer satisfaction and retention is going to suffer. You're going to have highly unengaged service advisors and your turn over will be high. ...

I'm almost stunned into silence to discover that after doing a Google search of the term  "how to ensure transfer of training,"  the top 3 articles on the subject DO NOT even mention the word coaching.  Now that I've shaken myself out of my "stunned" state, I'm going to be very blunt and say this:  The organizations or individuals who wrote those articles on how to ensure the transfer of training should not be trying to appear as experts on such an important subject when they left out coaching as a key to implementing training. Wise SFE and L&D directors and managers know that ensuring learning transfer from the sales training venue to the real workplace is directly related to  sales managers regularly coaching   their sales people on the skills learned in the workshop. Yet, I don't know how many times L&D and Training Managers or SFE managers and directors have asked me "how can we be sure that the sales training we're plan...